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Post Date: 11/3/2009
Ref ID: DEW- Tech
Division: Customer Service
Job Title: Tech Support
Location: Melville, NY
Job Term: Full Time
Salary: dop
Requirements:
• Working knowledge of Technical Support department
• Work with supervision
• Ability to multitask in a Windows platform environment
• Inbound ad Outbound professional phone skills
• Basic knowledge of all programs and services
• PCI requirements for the department / company
Job Description:
Technical troubleshooting background
• Answer all calls in clear, friendly and professional manner promptly
• Meet department SLA (service level agreements)
• Provide timely feedback to Team Leader or Supervisor regarding service failures or customer concerns
• All functions of terminal download files for Global
• Basic knowledge of other front-end download files
• In-depth knowledge of Global front-end
• Basic understanding of other front-ends
• Troubleshoot Global terminal / transaction / batch issues
• Perform other related duties as assigned
• Must be able to complete tasks assigned in a timely and accurate manner
• Basic knowledge of the transaction cycle (front-end and back-end)
• Basic knowledge of EDS (view only)
• Continue training and learning on all aspects of merchant acquiring industry
• Prepare training materials
Working conditions:
• Must be willing to work flexible hours as needed
• Must be able to speak audibly and intelligibly on the telephone and in person
• Must be able to manipulate a telephone handset, calculator, and computer keyboard
• Must be able to see to read related documents
• Must be able to establish and maintain productive, positive and cooperative relationships with vendors and co-workers
• Must be able to sit for long periods of time
• Employee must be able to organize and manage multiple priorities in high volume call center
• Have string Technical Support service system knowledge
• Possess strong telephone customer service etiquette
• Have excellent interpersonal and communication skills
• Be a strong team player
• Computer proficiency
Excellent growth opportunity; salary commensurate with experience. Full benefits including Medical, Dental and 401
Click Here To Apply For This Position!
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